Pedro Assunção

Archive for January, 2011

A statement, a question, and a cool car

Let’s start with the question: Who the hell can live happily in negative temperatures? Maybe i’m biased, given my warmer origins but – man – there’s no way i could be happy living in a dark, cold place. It’s no wonder people who work in dark places (miners, underground train drivers, etc) tend to be [...]

Idea for a better customer satisfaction/feedback service

Recently i had to fill one of those client/customer satisfaction surveys. Endless pages of “how well do you grade feature X” questions that frustrate you beyond the point of killing yourself and your colleagues. And that got me thinking: how about a simple form that asks “Are you happy? Yes/No”? If you answer “yes”, case [...]

Adventures at the Indian embassy (or how Portuguese services suck)

Disclaimer: I’m not complaining specifically against the way the Indian embassy works so, before calling a xenophobic or some crap like that, keep in mind that i’m just venting out something that could have happened in pretty much any other Portuguese public bureau. Where should i start? Ah, yes, the motivation: In about a month [...]